By Cheryl Powers

In a notable transaction last year, Darden Restaurants, the entity behind Olive Garden, disclosed its acquisition of Ruth's Chris Steak House for $715 million. This figure pegged the valuation at approximately one times the preceding year's annual revenue, translating to around ten times the adjusted EBITDA for 2022. While impressive for a corporation of its stature, the valuation metrics for Ruth's Chris may have been somewhat constrained by its absence of a recurring revenue ...

By Cheryl Powers

In Part 1 of this series, I defined customer capital as the intangible value a company gains from its customer relationships. It encompasses trust, loyalty, and the overall customer experience, which, when managed effectively, can significantly enhance your company's market valuation.

Personalization at Scale: Crafting Unique Customer Experiences

In the age of information overload, personalization is the key to capturing your customers' attention. Tailoring your products, s...

By Cheryl Powers

A Success Story from the Trenches: Breedlove & Associates' Journey

Imagine beginning a small payroll business from your home office, self-funding its growth, and then, two decades later, selling it for an astonishing six times the revenue. This is not a Silicon Valley fairy tale but the real success story of Stephanie Breedlove and her company, Breedlove & Associates. Starting in 1992, Breedlove grew her company by an average of 20% annually, focusing on a niche market - payro...